The Western Union Company advanced its bill payment services cross-border, enabling consumers in the United States to pay bills and reload mobile phone services in Mexico. A collaboration with global processors Paykii and TransferTo, has paved the way for payment of utility bills or reload of funds onto international prepaid mobile phones in Mexico, via Western Union's digital and retail channels in the United States.
"We are pleased to merge technologies to shape a new form of user experience paving the way for even more convenience for our customers. The industry calls it disruption, at Western Union we call it collaboration," said Western Union Global Payments president Jean Claude Farah.
"Through the Western Union mobile app, online at wu.com or in person at Western Union agent locations, customers can now pay their bills, or the bills of a loved one, from utility to phone providers in Mexico," Farah said.
Through this collaboration with Paykii, a cross border bill payment hub, utility bills from CFE (electric), Telcel (mobile), Telmex (phone), Sky (Satellite TV), Izzi (Cable TV), Dish (Satellite TV), and Telnor (phone) can easily be paid from the United States.
"We are enthusiastic about working with Western Union, a digital innovator in the industry introducing this service for the first time to individuals living in the U.S. PayKii’s simple cross border bill pay platform will enable Western Union users to pay utility expenses in Mexico ensuring peace of mind for their families back home," Fabian Saide, CEO of PayKii said.
With TransferTo, a global business-to-business, cross-border digital value services network, consumers living and working outside of their home country of Mexico will be able to easily top up phone credits for friends and familydirectly to the recipients mobile phone.
"We are delighted to be working with Western Union to help provide an internationalreach for their mobile top-up service," said Thierry Siminger, Chief Customer Officer at TransferTo. "By utilizing our vast network, Western Union’s customers will have more flexibility and control when treating their loved ones back home," she said.
With its digital platforms and network of agent locations, Western Union is enhancing the customer experience through service and convenience. In addition to Mexico, the TransferTo collaboration allows Western Union customers in the U.S. to reload international prepaid mobile phones in 12 countries.