Portal Berita Ekonomi Rabu, 15 Juli 2020

Perspektif Baru Bisnis & Ekonomi

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Executive Brief
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Alibaba's Futuristic Hotel, Robots Deliver Towels and Mix Cocktails

Alibaba's Futuristic Hotel, Robots Deliver Towels and Mix Cocktails
WE Online, Hangzhou, China -

Gliding silently through Alibaba Group Holding Ltd's futuristic "FlyZoo" hotel, black disc-shaped robots about a metre in height deliver food and drop off fresh towels.

The robots are part of a suite of high-tech tools that Alibaba says drastically cuts the hotel's cost of human labor and eliminates the need for guests to interact with other people. Formally opened to the public last month, the 290-room FlyZoo is an incubator for technology Alibaba wants to sell to the hotel industry in the future and an opportunity to showcase its prowess in artificial intelligence.

It is also an experiment that tests consumer comfort levels with unmanned commerce in China -a country where intrusive data- sharing technology is readily tolerated and often met with enthusiasm.

"It's all about the efficiency of the service and the consistency of service because the robots are not disturbed by human moods. Sometimes, we say we are not in the mood, but the system and the robot will always be in the mood," said Andy Wang, CEO of Alibaba Future Hotel Management.

Inside the hotel, softly-lit white panelled walls bring to mind the interiors of Hollywood spaceships. Guest check in at podiums that scan their faces as well as passports or other ID. Visitors with a Chinese national ID can scan their faces using their smartphones to check in ahead of time.

Elevators scan guests' face again to verify which floor they can access and hotel room doors are opened with another face scan.

"It's very quick and safe," said guest Tracy Li.

Li added that safety was one of her priorities and she was pleased her room could only be entered with a scan of her face.

In the rooms, Alibaba's voice command technology is used to change the temperature, close the curtains, adjust the lighting and order room service. At the hotel's restaurant, taller capsule-shaped robots deliver food that guests have ordered via the FlyZoo app while at a separate bar, a large robotics arm can mix more than 20 different types of cocktails. Facial recognition cameras add charges to the room rate automatically.

To check out, guests press a button on the app after which room locks and they are automatically charged through Alibaba's online wallet. Once this is done, the guest's facial scan data is immediately erased from Alibaba's systems.

Baca Juga

Tag: FlyZoo, Alibaba Group Holding Limited

Penulis/Editor: Cahyo Prayogo

Foto: Reuters/Xihao Jiang

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Arab Saudi Riyal SAR 1.00 3,916.46 3,877.08
British Pound GBP 1.00 18,481.80 18,294.99
China Yuan CNY 1.00 2,098.11 2,077.03
Dolar Amerika Serikat USD 1.00 14,689.08 14,542.92
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Dolar Hong Kong HKD 1.00 1,895.19 1,876.31
Dolar Singapura SGD 1.00 10,560.09 10,453.51
EURO Spot Rate EUR 1.00 16,760.24 16,592.02
Ringgit Malaysia MYR 1.00 3,447.33 3,409.03
Yen Jepang JPY 100.00 13,697.39 13,558.57
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2 Agriculture 1111.297 29.178 23
3 Mining 1296.803 -17.548 48
4 Basic Industry and Chemicals 777.329 -1.917 80
5 Miscellanous Industry 918.283 27.904 52
6 Consumer Goods 1830.223 -3.944 57
7 Cons., Property & Real Estate 315.657 3.777 92
8 Infrastruc., Utility & Trans. 889.751 0.608 78
9 Finance 1112.921 -5.523 93
10 Trade & Service 605.191 0.080 173
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1 CSIS 50 67 17 34.00
2 AKPI 296 370 74 25.00
3 SDPC 111 135 24 21.62
4 ESTI 50 59 9 18.00
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8 BEST 116 133 17 14.66
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1 CBMF 200 186 -14 -7.00
2 TARA 173 161 -12 -6.94
3 BYAN 12,700 11,825 -875 -6.89
4 DPUM 73 68 -5 -6.85
5 SMBR 410 382 -28 -6.83
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7 ATIC 740 690 -50 -6.76
8 ERTX 119 111 -8 -6.72
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10 HELI 240 224 -16 -6.67
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1 BBRI 3,170 3,130 -40 -1.26
2 PURA 121 122 1 0.83
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4 IPTV 354 356 2 0.56
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